Software Services: we stay up-to-date with new software releases; such as, new operating system, new printer driver, new firmware, new version of third party software and RIP software. Thus, we inform our customer about these new realizes and provide our support in upgrading these software to get the best of them.

Color Profiling: is one of the most important factory in digital printing industry, as each media printed with different inks and print head, give different color output, thus to obtain the desired constant color, we create new profile using that particular media and ink.

Maintenance Services: we offer different types of SLA (Service Level Agreement) to insure the uninterrupted functioning of the printers and insuring the continuity of customer production and meeting their deadlines of submissions.

FSMA (Full Service Maintenance Agreement): entitles the customer to a priority service including a periodic preventive maintenance visit (PM), unlimited service calls, free labor, free spare parts, free consumables and toner. Excluding from this contract is; paper, client network, client computer’s hardware, software and any new hardware upgrades.

SMA (Service Maintenance Agreement): entitles the customer to a priority service including a periodic preventive maintenance visit (PM), unlimited service calls (free service), and free spare parts. Excluding from this contract is; the consumables (toners, inks, print heads, and paper), client network, client computer’s hardware, software and any new hardware upgrades. All consumables must be original, and at customer expense.

AMC (Annual Maintenance Contract): entitles the customer to a priority service including a periodic preventive maintenance visit (PM), unlimited service calls. Excluding from this contract is; any spare parts and/or consumables (toners, inks, print heads, and paper) required to be changed, client network, client computer’s hardware, software and any new hardware upgrades. All spare parts and consumables must be original, and at customer expense.

Lease or Rental contract: where we provide a machine to the customer based on his requirements, along FSMA contract, so the customer never worries about anything, and the rent can be extended or renewed after completion.

On call service: our help desk respond to each service request on time, raise appropriate service quote and forward to our service team, to attend and address customers needs.

• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment

Heliozid Ocè Emirates Llc. strives to be the best provider of inspection services in the industry. Through the use of these guiding principles, everyone in Heliozid Ocè Emirates Llc. is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services.

Understanding that each industry segment has unique processes, the document management needs also differ. Our technical experts understand your needs and develop an ideal combination of Océ printers, scanners, copiers, software and other finishing equipment to enable you maximize returns from investment and optimally utilize your existing resources. You can select from our list of solutions that are developed keeping in view specific industry requirements. We will be glad to provide you consultancy services and enable you achieve results beyond the ordinary!